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Player Protection Workshop - 5th November birmingham 
player protection event
- 5 November

Novemeber 5 2019

9:00am - 4:30pm

Birmingham, UK

About This Event

This will be the third Player Protection Workshop that AMLGS have delivered for remote and retail operators. Our latest Player Protection Workshop will cover the recent and upcoming changes to LCCP requirements relating to customer interactions. Player Protection and Responsible Gambling should be the number one priority for licence holders. With the increasing enforcement action and changes to licencing obligations, it is vital for the industry to stay a step ahead.

Protecting consumers from harm and complying with licence obligations is not a simple task to achieve. Our workshops are always comprehensive and interactive to allow attendees to reach the desired learning outcomes.

AMLGS specialises in training remote and retail operators. With the use of their clinical specialists and industry experts we have been working with operators and regulators to improve the knowledge and skillset for the sector on all aspects of Player Protection. AMLGS have trained many operators on their player protection processes, specifically, customer interactions and how the regulator expects them to look, including the complex task of evaluating the effectiveness of interactions.

Operators that have undertaken and utilised this effective training have received praise and recognition for their industry leading processes. Every remote operator should be striving towards having in place, the best player protection processes and interactions, creating a safer gambling environment for their customers.

This exclusive training event will deliver key learning outcomes and on the day, you can expect:

Greater understanding of problem gambling psychology

How to identify the early signs (Red flags)

The importance of Pre-Crisis Intervention (PCI)

How to undertake customer interactions

Evaluating the effectiveness of interactions

Player Protection stages and treatment

We want every remote operator to continue their fantastic work and capitalise on this opportunity to gain a better understanding of how to better protect your customers. Join us on 5th November for the first of many interactive training events.

Who should attend?

Remote Operators, including Retail Betting Shops

Senior management at Remote gambling operators

Heads of compliance at Remote gambling operators

Heads of Player Protection or Social Responsibility at Remote gambling operators

VIP Managers at Remote gambling operators

Social Responsibility team members at Remote gambling operators

Compliance team members at Remote gambling operator


Day 1 Conference, 5th Novemeber 2019

09:00 Registration and refreshments

09:30 Opening remarks from AMLGS director Ray Wilson

09:45 Expectations for Player Protection – Wes Himes, Chief Executive of the Remote Gambling Association

10:00 Understanding the Psychology

11:00 Networking coffee break

11:20 Pre-Crisis Intervention (PCI) – Workshop

The first signs

Red flags

Multi-stage process

Early intervention – what this actually means

How a successful Player Protection Process works

13:20 Networking lunch break

14:20 Customer interactions – Workshop

The introduction

The use of letters, e-mails and texts

The interaction – step by step

The outcomes

Next stages

16:30 Closing remarks and close of workshop


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