0203 538 0495
Novemeber 5 2019
9:00am - 4:30pm
This will be the third Player Protection Workshop that AMLGS have delivered for remote and retail operators. Our latest Player Protection Workshop will cover the recent and upcoming changes to LCCP requirements relating to customer interactions. Player Protection and Responsible Gambling should be the number one priority for licence holders. With the increasing enforcement action and changes to licencing obligations, it is vital for the industry to stay a step ahead.
Protecting consumers from harm and complying with licence obligations is not a simple task to achieve. Our workshops are always comprehensive and interactive to allow attendees to reach the desired learning outcomes.
AMLGS specialises in training remote and retail operators. With the use of their clinical specialists and industry experts we have been working with operators and regulators to improve the knowledge and skillset for the sector on all aspects of Player Protection. AMLGS have trained many operators on their player protection processes, specifically, customer interactions and how the regulator expects them to look, including the complex task of evaluating the effectiveness of interactions.
Operators that have undertaken and utilised this effective training have received praise and recognition for their industry leading processes. Every remote operator should be striving towards having in place, the best player protection processes and interactions, creating a safer gambling environment for their customers.
Greater understanding of problem gambling psychology
How to identify the early signs (Red flags)
The importance of Pre-Crisis Intervention (PCI)
How to undertake customer interactions
Evaluating the effectiveness of interactions
Player Protection stages and treatment
We want every remote operator to continue their fantastic work and capitalise on this opportunity to gain a better understanding of how to better protect your customers. Join us on 5th November for the first of many interactive training events.
Remote Operators, including Retail Betting Shops
Senior management at Remote gambling operators
Heads of compliance at Remote gambling operators
Heads of Player Protection or Social Responsibility at Remote gambling operators
VIP Managers at Remote gambling operators
Social Responsibility team members at Remote gambling operators
Compliance team members at Remote gambling operator
11:20 Pre-Crisis Intervention (PCI) – Workshop
The first signs
Early intervention – what this actually means
How a successful Player Protection Process works
14:20 Customer interactions – Workshop
The use of letters, e-mails and texts
The interaction – step by step
16:30 Closing remarks and close of workshop